This Agreement (together with the documents referred to in it) sets out the terms and conditions on which we will supply any of the products ("Products") listed on our website www.lfbshop.com (or any derivations thereof) (our "Website") to you and made available via our online shop ("Shop"). Please read these terms and conditions carefully before ordering any Products from our Website. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference. A printed copy of these terms and conditions shall be admissible in judicial or administrative proceedings.

By ticking the box when prompted on placing your order you agree to be bound by these terms and conditions and your registration to use the Shop and any purchases of Products by you on this Website will be subject to these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to use the Website or order any Products from the Website.

1. Information About Us

Our Website is operated by The London Fire and Emergency Authority of 8 Albert Embankment London SE1 7SD ("we"). Our main trading address is 8 Albert Embankment London SE1 7SD. Our VAT number is GB 238384246

2. Use Of The Shop

At all times you agree that you will remain responsible for the confidentiality of any account and password details used by you in respect of the Shop. You also agree to ensure that you restrict access to your computer (or any computer used to access your account) to prevent unauthorised access to your account details or password. You must use the shopping basket facility provided when placing an order with us online through the Website.

Please do not email your card details to us. We accept no responsibility for the security of card details emailed to us in this way.

You agree to be entirely responsible for any activities including purchases made using your account details and password. In this respect you shall ensure that any password you choose to access the Shop remains confidential at all times. In the event that you either lose your password or account details or become aware that a third party may have access to or is using your password or account details you shall notify us immediately.

You should ensure that any information you provide to us (including without limitation) your name, address and bank details) are complete, accurate and current and that you will notify us immediately of any changes in the details with which you registered to use the Shop. You may verify the details on our Shop at any time by visiting your account pages.

We reserve the right to:

Our Website is not intended for use by people resident in Armenia, Azerbaijan, Belarus, Bulgaria, Croatia, Georgia, Romania, Ukraine, Morocco, Turkey, Macedonia, Bosnia Herzegovina, Albania, Serbia, Indonesia, Uganda and Nigeria (the "Un-Serviced Countries"). We do not accept orders from individuals in the Un-Serviced Countries. Some restrictions are placed on the extent to which we accept orders from specific countries.

In certain countries there may be restrictions or prohibitions:

In both respects we shall not be liable to you or any third party in this respect and you warrant that you are able to access our Website from your country and are able to purchases the Products and import them into your country without contravening any local or international laws.

3. Your Status

By placing an order through the Shop you warrant that:

4. Terms of Sale

After payment of your order has been processed, you will receive an email confirming whether payment was accepted or declined. Your order constitutes an offer to us to buy a Product and an email confirming successful payment (the "Payment Confirmation") constitutes acceptance of your offer. The contract between us ("Contract") will only be formed when the Payment Confirmation is sent. Following the Payment Confirmation you will receive a further email confirming the order details (the "Order Confirmation").

The Contract will relate only to those Products in respect of which payment has been confirmed in the Payment Confirmation. We will not be obliged to supply any other Products which may have been part of your order until payment for such Products has been confirmed in a separate Payment Confirmation.

Please note that in some cases, we accept orders as agents on behalf of third party sellers. The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction.

We may also provide links on our Website to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our Website, or from companies to whose website we have provided a link on our Website, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.

5. Your Rights As A Consumer

If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. If you wish to cancel an order you should, as soon as possible, call 0870 012 9199 between 9.00 am and 5.30 pm, Monday to Friday or email LFBsales@internova.co.uk (such emails will be responded to between 9.00 am and 5.30 pm, Monday to Friday). If the Products have already been received you should return them in accordance with the Returns Policy set out in Paragraph 6 below.

All Products returned pursuant to this Paragraph must be unused, unopened and in their original packaging and must be accompanied by the original delivery note. We recommend that you send the Products by recorded delivery so that you can track any returned Products. In this case where you have complied with the provisions in this Paragraph, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in Paragraph 10 below) and the refund (excluding delivery charges) will be made to the card you originally used for the purchase..

Details of this statutory right, and an explanation of how to exercise it, are provided in the Order Confirmation. This provision does not affect your statutory rights.

6. Returns Policy

We will issue a full refund of the price paid for any items you are unhappy with provided that they are returned to us in their original condition within 30 days of the date received, unopened with any seals and shrink-wrap intact. We cannot accept the return of opened items unless they are faulty, with the exception of clothing, which must be returned unworn and in its original condition complete with any tags and original packaging. Customers can send their returns with a covering letter to:

7. PrintShop Returns and Cancellations Policy

If you customise PrintShop products by changing the layout of the product using the PrrintShop Designer the goods are printed to order to your specification (customised). We do not allow orders for customised goods to be cancelled once we have produced the goods to your specification. However, at our discretion, there are some circumstances where we may offer to refund the cost of a customised product. Please contact us by email at LFBsales@internova.co.uk, in the first instance, should you wish to cancel an order for a customised item.

8. Availability And Delivery

It is our aim to despatch orders within five working days of receiving your order. Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 28 days of the date of the Order Confirmation, unless there are exceptional circumstances.

Although our Shop may contain information relating to certain Products' availability we cannot be specific about all Products' availability at all times. Please note that any dispatch estimates which we may publish in respect of Products are estimates and should not be relied upon as guarantees. We will keep you updated by e-mail if any Products you order turn out to be unavailable. If a Product for which payment has already been processed is not available, we will refund the money received from you in accordance with Paragraph 10. Orders of more than one product may be despatched separately and may be delivered to you at different times. If you have not received your order within 28 days please let us know by emailing LFBsales@internova.co.uk.

9. Risk/Title

The Products will be at your risk from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

10. Payment

The price of any Products will be as quoted on our Website from time to time, except in cases of obvious error.

These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Payment Confirmation.

Our Shop catalogue contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Payment for all Products must be by credit or debit card. We accept payment with VISA, Master Card, Switch or Delta. Unfortunately we are unable to accept AMEX, ELECTRON cards, cheques, cash or postal orders through the Website. For an order to be processed you will need to provide the cardholder's name as it is shown on the card as well as the postcode that appears on the card statement. Neither we nor our online payment provider accept any responsibility for incorrect or incomplete details submitted on the Website. We will not charge your credit or debit card until we despatch your order.

Perpetrators of card fraud will be prosecuted.

11. Refunds

When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us in accordance with Paragraph 20 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective Product.

Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

Products returned by you within the seven-day cooling-off period (see Paragraph 5 above) will be refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

12. Our Liability

We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.

The information on the Website is for information purposes only. This material does not constitute advice and you should not rely on any material on this Website to make any decision of take any action. We reserve the right to change prices, information and specifications relating to the Products on the Website from time to time.

Unless you are buying from the Shop as a consumer (in which case your statutory rights as a consumer are unaffected) no guarantee or claim as to the accuracy or fitness for purpose of any material on this Website is made by us and we accept no liability of any description (save as expressly set out in this Paragraph)

Unless you are buying from the Shop as a consumer (in which case your statutory rights are unaffected) to the fullest extent permissible the Website and the contents are provided to you on an 'AS IS' basis and we make no representations or warranties of any kind (express or implied) with respect to the Website, Shop or Products included in the Shop including without limitation warranties of merchantability and fitness for a particular purpose.

Our liability in connection with any Product purchased through our Website is strictly limited to the purchase price of that Product.

This does not exclude or limit in any way our liability:

We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Where you buy any Product from a third party seller through our Website, the seller's individual liability will be set out in the seller's terms and conditions and we shall have no liability with regard to the products or websites of third party sellers.

The information on this Website may be updated from time to time and may be out of date when viewed by you. No responsibility for keeping the information in these pages up to date is taken by us or liability for not doing so.

We cannot guarantee that this Website is free from computer viruses or any other malicious or impairing computer program. Technical inaccuracies and typographical errors may appear on the pages of this Website from time to time.

13. Import Duties

If you order Products from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

14. Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website or Shop, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. Notices

All notices given by you to us must be given to The London Fire and Emergency Authority at infoaccess@london-fire.gov.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or we may post the notice on the Website (where of general application). Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

16. Transfer of Rights and Obligations

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

17. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

18. Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with Paragraph 14 above.

19. Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

20. Entire Agreement

These terms and conditions and any document expressly referred to in them (including the Privacy Policy and Terms of Use) represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

21. Our Right to Vary These Terms And Conditions

We have the right to revise and amend these terms and conditions from time to time.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Payment Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

22. Complaints

Complaints can be made to Customer Services via email, LFBsales@internova.co.uk, or you can telephone us on 0870 012 9199, between 9.00 am and 5.30 pm, Monday to Friday.

We aim to deal with all complaints as effectively as possible and to acknowledge any made through the Website by email within 5 days. We will then endeavour to conclude our investigations into your complaint as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. If you want a likely timescale for the resolution of a complaint you can request this, but the timescale will be dependent upon the specific nature of the complaint.

23. Data Protection, Privacy and Terms of Use

Our data protection and privacy policy is set out here.

You agree to comply with the terms set out herein and those set out in our Terms of Use.

23. Copyright And Intellectual Property

The copyright in the contents of all the pages in this Website is owned or licensed to our Shop, or it is used with permission from the owner. If this is not the case the copyright owner will be specified.

The copying, reproduction, modification, downloading or use in any form of the contents of this Website without our prior written permission shop is strictly forbidden, unless this occurs incidentally while using the Website for private and non-commercial use.

Our logo and badge are registered trademarks. A licence needs to be obtained from our Head of Marketing if you wish to reproduce them.

Any unauthorised use our copyright and trademarks is an infringement of our intellectual property and may lead to legal action and other remedies permitted under the Trade Marks Act 1994 and the Copyright Design and Patents Act 1988.

24. Law and Jurisdiction

Contracts for the purchase of Products through our Website will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.